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Refund Policy

Effective Date: 12/24/2025

Thank you for shopping at Studio 99. Please read this policy carefully before placing your order. By making a purchase on our website, you agree to the terms outlined below.

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1. Final Sale Policy

At (Your Company Name), all sales are final. We do not accept returns or offer refunds for "change of mind," incorrect size selection, or personal preference. Because our products are shipped directly from global suppliers to keep our prices competitive, we are unable to process traditional returns to our administrative office.

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2. Exchanges (If Applicable)

We only replace items if they are defective or damaged upon arrival. We do not offer exchanges for different colors, sizes, or styles. We strongly encourage you to refer to the Size Guides provided on each product page before completing your purchase.

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3. Damaged or Defective Items

We take great care in selecting our suppliers, but we understand that transit issues can occur. If you receive an item that is damaged or defective, you must contact us within [e.g., 48–72 hours] of delivery.

To report a damaged item:

  1. Email us at (Your Email Address).

  2. Provide your Order Number.

  3. Attach clear photos or a short video showing the damage or the defect.

Once we verify the issue with our supplier, we will, at our discretion, either ship a replacement to you at no additional cost or issue a store credit.

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4. Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please contact the local carrier first. (Your Company Name) is not responsible for packages that are lost or stolen after they have been marked as "Delivered" by the carrier.

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5. Order Cancellations

Since orders are processed immediately through our automated dropshipping system, we cannot guarantee cancellations once an order is placed. If you need to cancel, please contact us within [e.g., 2 hours] of your purchase. Once the order has been processed by our supplier, it can no longer be canceled or refunded.

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6. Exceptions for European Union Customers

In accordance with EU consumer protection laws, customers residing in the European Union may have a statutory right to a "cooling-off" period. However, this right may be limited for specific goods or under specific shipping structures. If you are an EU resident and believe you are entitled to a return under these regulations, please contact us at (Your Email Address) to discuss your specific case.

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7. Contact Us

If you have any questions regarding our Refund Policy, please reach out to us:

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